Gift Shop Sales Associates Wanted

INTERNATIONAL CRUISE SHOPS, LTD.

PLEASE SEND YOUR CV IN ENGLISH TO: jobs@selectivecrew.co.cc

Job Description

POSITION:                                Sales Associate

EMPLOYMENT STATUS:             Exempt – Contract (6 Months)

REPORTS TO:                            Gift Shop Manager – Operations

POSITION SUMMARY:

The Sales Associate will promote our high quality retailing standards, continuously driving maximum sales results and superior quality customer service.

PRIMARY RESPONSIBILITIES:

Sales

• Achieve/exceed sales goals as outlined by the company.

Service

• Offer a welcoming greeting to all customers as they enter the store.
• Initiate conversation; ask open-ended questions to determine customer needs.
• Accurately answer routine questions/inquiries in a helpful and courteous manner.
• Present merchandise with enthusiasm, and assist in the selection by making recommendations to the customer.
• Answer all questions regarding the merchandise and outline features and benefits with accuracy.
• Accurately advise the customer on use/care of the merchandise.
• Inform the customer of special in-store specials and promotions and their advantages.
• Process sales as quickly and efficiently as possible.
• Always thank customer for visiting the store and encourage them to return.
• Utilize add-on selling, cross-selling, and merchandise upgrading techniques to maximize sales.

Merchandise & Display

• Accurately receive and check-in merchandise deliveries to vessel.
• Ensure all merchandise is accurately SKU’d and priced at all times.
• Always present a clean, neat and tidy store according to Corporate HQ’s visual merchandising directives (i.e. PQ’s – Presentation Quantity).
• Keep shelves and fixtures organized and fully replenished.
• Maintain shop and window displays.
• Assist in periodic inventories.

POS Systems

• Accurately ring and process sales transactions to completion using appropriate customer service techniques.
• Demonstrate thorough knowledge of all other POS transactions as required by Gift Shop Manager

Loss Prevention

• Maintain an awareness of theft deterrents.
• Communicate sources of potential loss to management.
• Report all shop thefts to Gift Shop Manager.

Safety

• Comply with all safety, security, and environmental policies as outlined by Corporate HQ and cruise line partners.

KEY COMPETENCIES:

• Integrity & Trust
• Drive for Results
• Customer Focus
• Learning on the Fly
• Approachability
• Action-Oriented
• Building Teams

JOB SKILLS REQUIRED:

• Ability to communicate clearly and effectively with customers and colleagues.
• Ability to set and accomplish goals in a team atmosphere.
• Ability to work under pressure and meet deadlines.
• Ability to receive direction and guidance where necessary.
• Ability to continuously lift up to 55 lbs. to effectively maintain appropriate inventory levels and shop merchandise standards.
• Ability to physically participate and effectively contribute in cruise line’s boat safety and emergency life-saving drills.

REQUIRED EXPERIENCE:

• 2 Years of retail experience preferred.
• High School diploma or equivalent.
• Strong PC Skills using Microsoft applications such as Word and Excel.
• Basic knowledge of Microsoft Outlook or equivalent mail client application.
• Proficient English-language speaking skills.
• Multiple language skills for certain ship assignments.

PLEASE SEND YOUR CV IN ENGLISH TO: jobs@selectivecrew.co.cc